![]() Then, both Matthew and Nicolas proceeded to harass by yelling at us and creating a hostile environment. First off, my medical records are sealed and per HIPPA Compliance Laws we have the right to keep that information private and secure. We checked in with our licensed service animal and Nicolas proceeded to ask us what the purpose of our service dog was. However on Nicolas and Matthew (who are at the check-in) completely ruined the experience for us. We have been Amex members for over a decade and experience the Amex lounge in Miami numerous times and never had a problem. I wont be going here, might try FLL airport in future. Save yourself some time and get off at first stop at Amercan and go thru American security and go to Gate D12 where the elevator will take you to 4th flr where the lounge is. If you do go, and are not flying American or at a D gate in Concourse D, DO NOT go to your airlines security first (you’ll just have to leave it and go theu another). Unless u get to lounge 3 hrs before your flight, you wont have much time there! (The food was actually lackluster and the bartenders were stingy). Once in the loung, there is no quick way to get to other airlines, it tool 45 minutes to get from lounge in Concourse D to United in Concourse H. (You could potentially go through security THREE -times, and even if you have Premium/first class ticket, unless its through American they wil not recognize it (even the pre TSA line can be huge). ![]() The WORST part is that it is not accessible to all airlines other than American unless you leave their security and go through American security. The design and furniture is typical of any Centurian lounge, nothing special, but the flow layout is a little tight, basically two people cannot pass each other in opposite directions (especially carrying food). This lounge was quite the disappointment! Had read about it was a “must see”’and “not to be missed”, but have no idea why. They need to change the layout, stop letting people bring in 10 people on one person's account, and set a real capacity limit. ![]() (For an example of a GOOD Centurion lounge, try the new one at LaGuardia or the one at Charlotte). Each time I visit the lounge in Miami, I find myself struggling to justify the cost. I remember not so long again when there was value to the Centurion card. Tables are not bussed frequently but there are never enough tables so you end up having to sit down at a filthy table just to hold a spot.īathrooms are gross. You end up waiting 40 minutes for cold, dry, and disgusting food.ĭrinks are equally laborious to get to. They shove all the food on a tiny table against a wall and next to the constantly opening kitchen door. Who designed this? Any other lounge has food set up on an island buffet so that lines can move on both sides. That says a lot to anyone who went to the LaGuardia lounge before they recently moved it airside. Of all the Centurion lounges (and I've been to all in the US), this has to be the worst one yet.
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